Coverage That Matches the Protection
Every case is engineered to take a beating, and we back that engineering. All cases include a 1-year limited warranty against defects in materials and workmanship from the date of delivery. Bold-series products are additionally covered for their advertised military-grade drop performance under normal use.
What the Warranty Covers
Manufacturing Defects
- Cracking, splitting or deformation of the shell under normal use that is not caused by an abnormal impact
- Delamination, peeling or bubbling of printed artwork under normal use and care
- Defective magnetic alignment in MagSafe-compatible models that prevents proper charging attachment
- Faulty or misaligned cutouts that do not match the advertised device model
- Loose, broken or non-functional button covers as delivered
Shipping and Handling Errors
- Wrong item delivered
- Item visibly damaged in transit — report within 30 days of delivery with a photo
What the Warranty Does Not Cover
- Normal wear and tear: gradual scuffs, minor discoloration from sun exposure, or the natural aging of materials
- Accident damage: cracks or breaks resulting from extreme impacts beyond the rated drop protection of your case type
- Misuse and alteration: disassembly, modification, attempts at DIY repair, or use of the product for purposes it was not designed for
- Chemical exposure: damage from solvents, abrasives or harsh cleaning agents — clean gently with soap and water
- Personalized items: custom artwork damage caused by customer-supplied files, such as low-resolution images, and normal wear on custom prints
- Devices inside the case: while our cases are drop-tested, we cannot guarantee the device itself; see our Terms of Purchase for the full disclaimer
Making a Warranty Claim
Step 1: Tell Us What Happened
Visit our Contact page and include your order number, the device model, the case type, and a clear photo of the defect. A short description beats a long one — just tell us what you see.
Step 2: Quick Review
Our team reviews claims within 24-48 hours. If the issue is covered, we will approve it on the spot.
Step 3: Clean It First, Please
Before shipping a defective case back for inspection, please clean the item and let it dry fully. It takes two minutes and speeds up our inspection dramatically. For confirmed defects, return shipping is on us.
Step 4: Replacement or Refund
Approved claims are resolved with your choice of a replacement in the same design (or equivalent value if the design has retired) or a refund, in USD, to your original payment method.
Accidental Damage Repair Program
Dropped your Bold case into an adventure that exceeded its ratings? Our shell cracked in a way that is not a defect? We have all been there. Contact us through our Contact page with a photo — in many cases we can arrange a paid replacement at a discounted member price instead of making you buy at full retail. Availability varies by model and print.
Warranty Transfers and Proof of Purchase
The warranty applies to the original purchaser and is not transferable. Keep your order confirmation handy; our team can also look it up using the email address on your order.
Your Legal Rights
This warranty is in addition to, and does not limit, your statutory rights as a consumer, including rights created by our 60-day money-back guarantee and our damaged-in-transit policies.
Gift Warranty
Received a case as a gift? You are covered. Provide the order reference number that accompanied the gift, or ask the purchaser to send a quick note through our Contact page.
Warranty Questions
If you are unsure whether your situation is covered, ask before assuming the worst. A photo and a couple of sentences through our Contact page is usually all it takes.
