Real People, Fast Answers
We are a family-run company, and we answer like one. Every inquiry is handled by a knowledgeable human who actually wants to solve your problem — not a ticket zombie working from a script.
How to Reach Us
Contact Page
The fastest way to reach our team is through our Contact page, available everywhere on the site. Send us your order number if you have one, plus a sentence about what is going on.
Response Times
- Email and contact form: we reply within 24-48 hours, and often much sooner
- Business hours: our team is available 7 days a week
- Peak seasons: response times may stretch slightly during major sales and holidays — we appreciate your patience and always catch up
What We Can Help With
Order Support
- Tracking updates and delivery questions
- Address changes before dispatch
- Order cancellations while still unprocessed
- Payment issues and invoice requests
Product Support
- Choosing the right case type for your lifestyle
- Device compatibility and fit questions
- MagSafe, wireless charging and installation help
- Warranty claims for manufacturing defects
Returns and Refunds
- Starting a return within our 60-day guarantee
- Free return labels and exchange coordination
- Refund status checks
The Nice Stuff Too
- Charity nominations for our monthly giving program
- Press and collaboration inquiries
- Feedback on designs you want to see next
Our Service Commitments
- Every message answered: we do not ghost customers
- First-contact ownership: whoever picks up your case stays with it until it is closed
- Make-it-right policy: damaged, lost or defective items are replaced or refunded quickly — our mistake, our cost
- Respect always: no judgment about the question, ever. If it is on your mind, it is worth asking
Order Changes and Cancellations
Because we ship fast, the window to change or cancel an order is short. Contact us as soon as possible; if the order has already left the warehouse, we will guide you through our easy return process instead.
Complaints and Escalations
If you are not satisfied with how something was handled, say the word through our Contact page and ask for a supervisor review. Every escalation gets a personal response, and we use the feedback to fix the root problem.
Dispute Avoidance
We would rather solve it than escalate it. Before filing a payment dispute, please give our team a chance — most issues are fixed within one exchange, often with a replacement already on its way.
Self-Service First
For instant answers on shipping times, returns, warranty and sizing, check our FAQ page. If it does not resolve your question, the Contact page is one click away.
