60-Day Money-Back Guarantee
We want you to love your order, not just receive it. If you are not completely satisfied, you may return your purchase within 60 days of delivery for a full refund to your original payment method.
What Is Covered
Eligible Items
- Phone cases, tablet covers, laptop sleeves, AirPods cases, screen protectors and accessories
- Items must be unworn or in gently used condition, in their original packaging
- Gifts are refundable with the order reference they were purchased under
Non-Eligible Items
- Personalized and custom-made products, unless they arrive defective or incorrect, because they were made specifically for you
- Final sale items, clearly marked as such at checkout
How to Start a Return
Step 1: Reach Out
Visit our Contact page and send us your order number along with a quick note about why the item is not working for you. No essays required — a sentence is plenty.
Step 2: Get Your Free Label
Once your return is approved, we will email you a free return shipping label. You pay nothing. Pack the item securely, attach the label, and drop the package at any authorized carrier location.
Step 3: We Take It From There
Track nothing, chase nothing. The moment your return reaches our warehouse and clears a quick inspection, the refund process begins automatically.
Refund Processing and Timing
Our Part
Refunds are issued within 5-10 business days after we receive your returned item. You will get an email the moment your refund is sent.
Your Bank's Part
Depending on your card issuer or payment provider, it may take a few additional business days for the credit to appear on your statement. All prices are listed and refunded in USD.
Exchanges
Want a different design, case type or device model instead of a refund? Absolutely. Contact us through our Contact page and we will guide you through swapping for the right item, usually faster than a refund-and-rebuy.
Faulty or Wrong Items
If you received a defective item or the wrong product, you are covered beyond the standard 60-day window for manufacturing defects under our warranty. Send us a photo through our Contact page and we will replace it or refund it — no return shipping hassle for you on our mistakes.
Partial Refunds
In rare cases where a returned item arrives significantly used or missing its packaging, a partial refund may apply. We will always explain the reasoning to you before deducting anything.
Cancellations
Changed your mind before the box ships? Contact us immediately — while an order is still unprocessed we will cancel it and refund you in full, no questions asked.
Charity Donations and Returns
A portion of qualifying sales may already have been pledged to our monthly charity partner. Returned items release their pledged contribution, and your decision to return never comes with guilt — keep the community spirit either way.
Questions?
Our support team makes refunds genuinely painless. Whatever the situation, start at our Contact page and a real human will take it from there.
