FAQ

Three things: original artwork created in-house and with independent artists, genuine protection engineering (our flagship Bold case is military-grade drop tested up to 8 feet with shock-absorbing air pockets and raised camera and screen lips), and a giving model — a portion of net sales from every case supports a rotating monthly charity. It is armor with a personality and a purpose.

Bold is our most popular build — hard TPU, matte finish, maximum drop protection, and MagSafe options. Choose Bold Flex if you want two-piece, easy-on protection with slightly lighter feel and 5-foot drop rating. Classic suits minimalists who love a glossy, ultra-light shell. Still unsure? The comparison table on our product pages breaks down protection, weight, material and features side by side.

Yes — MagSafe-compatible versions snap strongly and charge at full speed, and all our case types support standard wireless charging. Look for the magnetic-compatible badge on the product page of your design.

We stock cases for current and recent iPhone and Samsung models, and we update our lineup as new devices launch. Select your model from the dropdown on any product page — if your model is missing, that usually means it is between production runs, so ask us through our Contact page and we will tell you when it is coming.

Yes. Bold and Bold Flex include a 3mm raised front lip, and every case type raises the edge around the camera module so lenses float above flat surfaces. Pair your case with our premium tempered glass screen protector for head-to-toe coverage.

Our materials are selected for UV resistance, and sustainably made components are used wherever possible. Normal aging can occur with any TPU product over extended sun exposure, but your purchase is backed by a 1-year warranty against defects in materials and workmanship.

Shipping is free worldwide with no minimum. Orders are processed within 1-3 business days, and delivery typically takes 6-12 business days depending on your location. You will receive a tracking number by email as soon as your package ships.

We do. All duties and import taxes on international orders are covered by us, so the checkout price in USD is the final price you pay. No surprise fees at your door.

Tell us through our Contact page with a photo if an item arrives damaged, or reach out if tracking stalls. We will send a replacement or refund you in full — you are never left holding the problem.

Yes. Our 60-day money-back guarantee covers most items in original condition. Start the process through our Contact page and we will email you a free return shipping label. Refunds are processed within 5-10 business days of the return arriving.

Custom pieces are manufactured specifically for you from your photo or text, so they cannot be resold. They are still fully covered if they arrive defective or incorrect — we fix or refund anything that is our fault.

Every case includes a 1-year warranty against manufacturing defects such as cracking under normal use, artwork delamination and faulty magnetic alignment. Send a photo and your order number through our Contact page, and cleaned items returned for confirmed defects are replaced or refunded. Normal wear and tear and extreme impacts beyond the rating are not covered, and an accidental damage replacement program may help in those cases.

Absolutely. Checkout runs over encrypted SSL connections through PCI-compliant payment processors, and we never store your full card number. All transactions are in USD.

We run frequent promotions, including sitewide events up to 70% OFF, plus an optional membership club that saves members an additional recurring discount with early access to new drops. Unless stated otherwise, one promotion applies per order.

Choose monthly or seasonal delivery at checkout when joining. Members receive a new case on schedule, discounted pricing and first access to releases. You can skip or cancel anytime from your account or through our Contact page; prepaid unshipped periods are refunded pro-rata.

It is. Through our Every Case Counts program, a portion of net sales from qualifying cases is donated to a charity of the month nominated and supported by our community, with additional matching donations from tagged social posts using our community hashtag. You can nominate a charity through our Contact page. Note that donations tied to product sales are not tax-deductible to the purchaser.

Remove the case before cleaning. Wash gently with mild soap and cool water, rinse and dry fully before putting it back on your device. Avoid solvents, abrasives and harsh cleaners, which can damage artwork and are not covered by warranty.

Yes — many of our most popular prints come in iPad and Kindle covers, padded laptop sleeves and AirPods cases, so your whole setup can share one vibe. Check the "fits your other devices" links on each product page.

Your shipment email includes a live tracking link. For address changes, contact us through our Contact page as soon as possible — before dispatch we can fix almost anything, and after dispatch we will work with the carrier to intercept or redirect when available.

Real humans reply within 24-48 hours through our Contact page, seven days a week, and warranty and damage claims with photos are usually resolved in a single exchange.